FREQUENTLY ASKED QUESTIONS

What are the shipping rates?

Our shipping rates start from $750.00 and vary depending on the weight and value of the package. Please see our rates page for further details.

What days do you ship?

We ship packages twice per week: Tuesdays and Fridays.

When are the cut-off days and times?

We have two cut-off days: Monday and Thursday, with the cut-off time being noon (12:00 PM) for both days. This means that packages received before noon on these days will be sent on the next day's shipment.

When will I receive my packages?

Packages that arrive before the cut-off time of noon on Mondays and Thursdays will be packed for the next day's shipment and should be ready for pickup within the next 3 business days. Conversely, packages that arrive after the cut-off time will be moved to the next cut-off date. For example, a package that arrives at 1:00 PM on Monday will be sent on Friday's shipment instead of Tuesday.

Where is the office located?

Our storeroom is located at Shop #2, 19 Market Street, Montego Bay. You may also contact us via WhatsApp at 1-876-449-5149 to arrange the pickup/delivery of your packages.

Where is my package?

Packages go through various statuses once they received at our warehouse.

At Overseas Warehouse: The package has been received at our Florida warehouse.
In Transit To Local: The package is on its way to Jamaica.
At Local Port: The package is being processed by the Jamaica Customs Agency
Pending: The package is being held by Customs and requires additional information, usually requested via email.
Ready for Pickup/Delivery: The package has cleared customs and is ready to be picked up/delivered.
Collected: The package has been collected by the customer or their authorized agent.

Do I need a permit to ship with you?

Not exactly. Most items purchased online can be shipped to Jamaica. However, a select few require a special permit. Click the links below to view the restricted items that require special permits to be imported to Jamaica.

Jamaica Customs Agency: https://jca.gov.jm/individual/passenger/restricted-items/

Ministry of National Security: https://www.mns.gov.jm/banned-restricted-items

Additionally, LnC Freight does not ship the following items:

Guns and Ammunition
Perishable Goods (including but not limited to items that require cold storage)
Narcotics
All Legal and Counterfeit Currencies

How do I get an exemption for sales tax?

We are currently exempt from sales tax in the state of Florida; however, at this time, only Amazon.com has a program in place for individuals being charged sales tax on their orders to get exempted from sales tax on future purchases. To get approved, you must upload our Tax Exemption Certificate via their website (amazon.com) or through the Amazon app.

Click below to download the Tax Exemption Certificate and step-by-step instructions on how to upload it to Amazon and get approved for sales tax exemption.