FREQUENTLY ASKED QUESTIONS

What are the shipping rates?

Our shipping rates start from $750.00 and vary depending on the weight and value of the package. Please see our rates page for further details.

What days do you ship?

We ship packages twice per week: Tuesdays and Fridays.

When are the cut-off days and times?

We have two cut-off days: Monday and Thursday, with the cut-off time being noon (12:00 PM) for both days. This means that packages received before noon on these days will be sent on the next day's shipment.

When will I receive my packages?

Packages that arrive before the cut-off time of noon on Mondays and Thursdays will be packed for the next day's shipment and should be ready for pickup within the next 3 business days. Conversely, packages that arrive after the cut-off time will be moved to the next cut-off date. For example, a package that arrives at 1:00 PM on Monday will be sent on Friday's shipment instead of Tuesday.

Where is the office located?

Our storeroom is located at Shop #2, 19 Market Street, Montego Bay. You may also contact us via WhatsApp at 1-876-449-5149 to arrange the pickup/delivery of your packages.

Where is my package?

Packages go through various statuses once they received at our warehouse.

At Overseas Warehouse: The package has been received at our Florida warehouse.
In Transit To Local: The package is on its way to Jamaica.
At Local Port: The package is being processed by the Jamaica Customs Agency
Pending: The package is being held by Customs and requires additional information, usually requested via email.
Ready for Pickup/Delivery: The package has cleared customs and is ready to be picked up/delivered.
Collected: The package has been collected by the customer or their authorized agent.

Do I need a permit to ship with you?

Not exactly. Most items purchased online can be shipped to Jamaica. However, a select few require a special permit. Click the links below to view the restricted items that require special permits to be imported to Jamaica.

Jamaica Customs Agency: https://jca.gov.jm/individual/passenger/restricted-items/

Ministry of National Security: https://www.mns.gov.jm/banned-restricted-items

Additionally, LnC Freight does not ship the following items:

Guns and Ammunition
Perishable Goods (including but not limited to items that require cold storage)
Narcotics
All Legal and Counterfeit Currencies